Skills & Competencies for Client Technologies Technician

Client Technologies Technician job profile

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JOB SUMMARY for Client Technologies Technician

Maintains, repairs, and troubleshoots desktop hardware and software packages.

JOB RESPONSIBILITIES for Client Technologies Technician

Also responsible for customer service and end-user training.

Client Technologies Technician SALARY RANGE

BASE 50%
$69,883
TOTAL 50%
$71,160
Job Level
P01
Job Code
IT10000315
Education/Degree
Bachelor's Degree
Reports To
Supervisor

Client Technologies Technician Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Client Technologies Technician skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Client Technologies Technician

1 Industry Competency – Hardware Troubleshooting
Proficiency Level -2
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Cites hardware and troubleshooting support procedures for telephony systems and key systems.
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Level 2 Behaviors
(Light Experience)
Assists in installing and troubleshooting desktop computer hardware, peripherals, and software.
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Level 3 Behaviors
(Moderate Experience)
Assesses technical troubleshooting solutions related to hardware and other physical peripherals.
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Level 4 Behaviors
(Extensive Experience)
Checks conformance of hardware engineering project and processes with the company's policies and objectives.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and techniques used in hardware troubleshooting.
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3 Client Technologies Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Client Technologies Technician
Proficiency Level - 4
5 Competency for - Client Technologies Technician
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for Client Technologies Technician

1 Job Family Competencies – Customer Support
Proficiency Level -1
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in responding to customer requests, queries, and issues.
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Level 2 Behaviors
(Light Experience)
Collects data on reoccurring product or service issues to provide the appropriate level of support.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to identify their issues and needs and provide service recommendations.
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Level 4 Behaviors
(Extensive Experience)
Creates customer-centered solutions to issues and concerns to drive end-to-end customer experience.
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Level 5 Behaviors
(Mastery)
Adapts to new trends in customer service to streamline the customer support process across various channels.
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2 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Cites examples of challenges and issues that affect end-user training.
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Level 2 Behaviors
(Light Experience)
Applies knowledge-based learning to support the delivery of end-user training.
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Level 3 Behaviors
(Moderate Experience)
Adheres to our training processes to ensure consistency in delivering end-user training.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to design and deliver end-user training programs.
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Level 5 Behaviors
(Mastery)
Builds a change management training model to improve support structures for end-users.
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3 Client Technologies Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Client Technologies Technician
Proficiency Level - 4
5 Competency for - Client Technologies Technician
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Client Technologies Technician

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Client Technologies Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Client Technologies Technician
Proficiency Level - 4
5 Competency for - Client Technologies Technician
Proficiency Level - 5

Summary of Client Technologies Technician skills and competencies

There are 1 hard skills for Client Technologies Technician, Hardware Troubleshooting.
6 general skills for Client Technologies Technician, Customer Support, End-User Training, Technical Support, etc.
6 soft skills for Client Technologies Technician, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Client Technologies Technician, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.

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